Frequently Asked Questions
Everything you need to know about our handcrafted pieces and policies.
What materials do you use in your jewelry?
We prioritize sustainability and quality, using recycled metals, ethically sourced gemstones, and high-grade 14k gold fill or sterling silver to ensure your pieces last a lifetime.
How long will it take for my order to ship?
As many of our items are handcrafted to order, please allow 3-5 business days for processing. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
What is your return and exchange policy?
We want you to love your jewelry. We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery, excluding custom or personalized pieces.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
How should I care for my Our Spare Change jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and lotions. Store your jewelry in a dry place and clean gently with a soft microfiber cloth.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.